Easy Returns/Exchanges
Thank you for choosing BGMgirl Hair!
Your satisfaction is always our goal and pursuit! If you have any issues or are not satisfied with your purchase, please Contact Us directly, and we will offer you solutions according to your case.
Order Cancellation or Information Change Policy
1. If you wish to exchange or cancel your order (for a full refund) or update your address before the package is shipped, please contact our customer service, and we will update or cancel your order accordingly.
2. Please note that once the package is shipped, cancellations or address changes are no longer possible. However, if you still wish to return the item, please contact us after receiving the package, and we will arrange a return and refund process for you.
Return & Exchange Policy
1. Online purchases (gifts included) made through BGMgirl are valid for exchange and return within 30 days from the date you've received all your item(s).
2. Item(s) must be no lace cut, unaltered, unworn, unwashed, undamaged and in original packaging.
3. Before shipping back, please email us first for the shipping address. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. We have all the rights to refuse the package if you send it back without our permission.
Custom-made orders can't be exchanged and returned except for our mistakes.
Return Fee
1. Quality Problem---- If you receive any wrong wig or damaged wigs which are confirmed by warehouse, BGMgirl will afford this return shipping fee
2. Non Quality Problem--- Due to the customer's subjective decision to return the item, BGMgirl will not bear the shipping costs.
Quality Check for Returns
1. When a return item arrives at our warehouse, we will inspect and/or test it to ensure it is return- eligible and meets the applicable return requirements listed above. If the item passes our quality check, we will issue a refund. If our inspection finds that the returned item is not return-eligible or does not meet the return requirements listed above, we will reject the return and refuse to issue a refund or credit.
2. If you receive a damaged/defective item, please contact BGMgirl Customer Service within 24 hours of receipt.
Return Process
Step1: Contact servicebgmgirl.com confirm your wig(s) status, please send some pics about your wig(s) and tell us the return reason, customer service will confirm your wig(s) if in original status.
Step2: Once your shipment complies with our return policy, customer service will send you a return address. Please do NOT send your return to the sender's address on your original package. This is not the return address and will affect the processing of your return. You should only send it to the address we provide.
Step3: Pack your return item(s) securely, in the original package if possible. Once you return, pls send return shipping receipt and return tracking number to service@bgmgirl.com
Step4: Our Service Team will follow up with your return item(s), once it is delivered we will continue refund or exchange.
Refunds
1. Refunds will be issued only after a return-eligible item, has been received at our warehouse and has passed our quality check.
2. Refunds will be processed within 1-3 business days after we receive your return package. The refund will be issued to the original payment method.
NOTE: If you have any issues with your return, please contact Customer Support within 90 days after your purchase date.
